Animal Hospital of West Manheim Client Policies 

Treatment of Staff 

We love our staff like we love your pets.

Mistreating or bullying our staff will not be tolerated and may result in termination of services.

Lateness 

To better serve all our clients, we may have to reschedule you if you arrive more than 10 minutes late. Please arrive early to your appointments. 

Cancellations 

Please cancel your appointments as soon as possible. Many times, there are clients who cannot get in, and the sooner you cancel, the sooner we can schedule a pet that needs to be seen. 

No Show 

Please call us if you cannot make your appointment. If you are a no call/no show, you will be required to put a deposit on your account for your next appointment that is non-refundable unless cancelled by 8:00 am the day of the appointment or the day prior to surgery. Clients with two incidents of no call/no show will be evaluated for discharge from our practice.  

These policies are put in place so we can best serve all our clients and not put extra stress on our staff.

THANK YOU FOR UNDERSTANDING!

The Staff of Animal Hospital of West Manheim